Returns & Refunds
We hope you love your Little Haus pieces. If something isn’t quite right, eligible items may be returned within 14 days of receiving your order.
Returns
To request a return, please log in to your customer account using the email address associated with your order and submit a return request.
Once your return has been approved, we’ll send you the return instructions and address.
Items must be returned unused, in their original condition and, where possible, in their original packaging.
Please do not send an item back before your return request has been approved.
Return shipping
Return courier costs are the responsibility of the customer.
We recommend using a tracked courier service, as The Little Haus cannot be responsible for items that are lost or damaged while being returned to us.
Original delivery charges are non refundable.
Refunds
Once we receive your return, we’ll inspect the item and let you know when your refund has been approved.
Approved refunds will be processed back to your original payment method. Please allow a few working days for the refund to appear, depending on your bank or payment provider.
Exchanges
We don’t process direct exchanges.
If you would like a different size, colour or product, please place a new order through our website to secure the item you would like. Your original item can then be returned separately and refunded once your return has been received and approved.
Made to order, custom and sale items
Made to order, custom made, bespoke and sale items are final sale and cannot be returned, exchanged or refunded unless the item is faulty or damaged on arrival.
This includes our made to order gathered shades, string shades and cushions.
Please check all sizes carefully before placing your order. For made to order pieces, you have 24 hours after placing your order to contact us if you need to make a change. Once production has started, we’re unable to change or cancel the order.
Faulty or damaged items
Please inspect your order as soon as it arrives.
If an item arrives faulty, damaged or incorrect, please contact us within 48 hours of delivery with your order number and photographs of the item and packaging.
We’ll review the issue and arrange the appropriate next steps.
Need help?
If you have any questions about a return or refund, please contact us and include your order number so we can assist you as quickly as possible.
If you have any questions or need assistance with a return, contact us at hamish@thelittlehaus.co.za. For product questions and shade sizing, email hello@thelittlehaus.co.za.