Returns & Refunds Policy

PLEASE NOTE: All returns and refunds are processed on a Tuesday and a Thursday.

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not, here's what you need to know about returns.

Made-to-Order Items

Our gathered shades, string shades and cushions are made to order and are therefore non-returnable and non-refundable. Each one is cut, sewn and finished to the exact size, fabric and fitting you select at checkout, and production begins shortly after your order is placed.

Please double-check your size and fitting before you order. If you're unsure, see our sizing guide or email hello@thelittlehaus.co.za before placing your order — we're always happy to help you get it right.

If you realise you've ordered the wrong size, email orders@thelittlehaus.co.za within 24 hours of placing your order, quoting your order number. If production hasn't started we will do our best to change it, and we're always happy to discuss an exchange for an alternative size. Neither can be guaranteed.

This exclusion is permitted under section 42 of the Electronic Communications and Transactions Act, which excludes goods made to a consumer's specifications from the standard cooling-off right. It does not affect your rights if an item is faulty, damaged or not as described — see Damages & Faults below.

Returns & Refunds

PLEASE NOTE: All returns and refunds are processed on a Tuesday and a Thursday.

Thank you for shopping with us! We want you to be completely satisfied with your purchase. If you're not, here's what you need to know about returns.

Made-to-Order Items

Returns Window

For all other items, you have 14 days from the date of receiving your item to request a return.

Return Conditions

All returns must be unused and in their original condition, with a receipt or proof of purchase.

Lamp bases and hardware must be returned in their original packaging. Hardware that has been installed cannot be returned.

Lampshades don't need to come back in their original plastic — we know you need to unwrap a shade to see it properly. Please wrap it well for the return journey, in bubble wrap, foam or similar. You are liable for any damage that occurs on the way back to us.

How to Initiate a Return

To start the return process, please contact us at hamish@thelittlehaus.co.za with your order number. Returns must be sent to:

Unit 6a Waverley Business Park, Kotzee Road, Observatory, Cape Town 7925

Return Shipping

Return shipping is not free. Customers are responsible for the return shipping costs. Original shipping costs are non-refundable.

Refunds

Returns and refunds are processed on Tuesdays and Thursdays. Once your return reaches us, we will process it within 3 working days. The refund will then be issued to your original payment method, which can take up to 10 business days depending on your bank or card provider.

Damages & Faults

Please inspect your order as soon as it arrives. If anything is damaged, defective or incorrect, photograph it before unwrapping any further and contact us at hamish@thelittlehaus.co.za within 2 working days of delivery. Photographs taken on arrival help us resolve courier damage claims quickly.

This applies to made-to-order items too. The non-returnable rule above covers change of mind and incorrect sizing only.

If a fault becomes apparent later, please still contact us. Your rights under the Consumer Protection Act in respect of goods that are defective or not as described are not affected by this policy.

Rechargeable Lamps

You must use the charger provided to charge your rechargeable lamp. Apple and other fast chargers are too powerful for our lamps and may cause damage. We cannot accept returns or honour warranty claims for rechargeable lamps that have been damaged as a result of using an incorrect charger.

Sale Items

Sale items are not eligible for return or exchange, unless the item is faulty, damaged or incorrect.

Exchanges

The quickest way to get a replacement is to return your item for a refund and place a new order for the item you want. Made-to-order items cannot be exchanged as a matter of course, but do email us — we will always try to help where we can.

If you have any questions or need assistance with a return, contact us at hamish@thelittlehaus.co.za. For product questions and shade sizing, email hello@thelittlehaus.co.za.